I don't have a dial tone but DSL is working fine. I tried plugginging in two different phones directly into the fisrt wall jack and still no dial tone. Any suggestions.?
Thank You
A
So there could be a few things causing this.
The first is whether or not your line has a broken wire out of two pairs. DSL can continue to function, at lesser capacity over a single wire from a pair. The telephone however, will not.
Second, there could be a provisioning issue on Verizon's end that is preventing them from sending a dial tone to you.
To troubleshoot this problem, locate your NID. This is usually found near your electrical box, electrical meter, or a common electrical ground. While some vary in look, most newer NIDs have a customer accessible section which contain some test phone jacks. You might want to test a phone at your NID for dial tone, as this will rule out potential issues with your home's wiring (shorts, broken wire pair, a faulty home run setup).
If you are unsure or need help, consider calling Verizon from another phone line. I don't know if the online chat support will support landline issues, but you could give that a try. The "Contact Us" link at the bottom of the page will detail what your options are.
Thanks for the reply
Verizon only has a repair technichian a week away, is there anyway to activate call forwarding online?
A
For POTS, you would need to call Verizon if your line is out of service. This guide shows that the feature needs to be enabled from the functioning line. I don't know of a way through the website that isn't for FiOS Digital Voice.
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