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Reply
Contributor
Posts: 1
Registered: ‎04-15-2011
0 Kudos

Outage in Virginia

Have internet but no dial tone. Everything was working last night when we went to bed.

Employee
Posts: 3,220
Registered: ‎02-24-2011
0 Kudos

Re: Outage in Virginia

[ Edited ]

Sorry to hear about the phone service interruption. What you will want to do to clear the line is this. Unplug all phones and other devices you have plugged into phone jacks (fax machines, tivos, home alarm systems, etc). Leave unplugged for 1 minutes then plug the devices in one by one testing the line each time a new phone is plugged in. If it stops working after a new phone is plugged in, there is the problem device.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Contributor
Posts: 1
Registered: ‎06-30-2012
0 Kudos

Re: Outage in Virginia

Currently, FiOS internet and VoIP phone working, but TV services not working.  Have reset the router and STBs per instructions, but no luck.  Any word or suggestions to alleviate this problem?

Moderator
Posts: 2,740
Registered: ‎09-10-2008
0 Kudos

Re: Outage in Virginia

Please see this thread.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

 

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