Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
sportman3
Posts: 1
Registered: ‎10-28-2011
0 Kudos

Phones not working ?

phone rings when another person calls our number they hear it ringing we do not and we cannot call out because our phones are dead verizon says lines are fine outside they say something inside our house phones were fine before any ideas

Employee
Anthony_VZ
Posts: 3,220
Registered: ‎02-24-2011
0 Kudos

Re: Phones not working ?

It might not be a problem with the phones themselves, it could be the inside home wiring somewhere. The way to rule that out is to plug a phone into demarkation point outside your house. This is the point where the main phone line from Verizon ties into your homes internal wiring. There should be a beige or grey colored box that when you open it up has a phone jack. If you get no dialtone out there, then the problem is the signal coming down from Verizon. If you have dialtone there, then you know its a problem with the inside wiring of your home.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411