I just had Verizon come out to install Internet and phone services at my house just yesterday. We had some issues with our phone jacks so I called to have a technician come out and take a look. The service rep i spoke with earlier on in the day told me that a "foreman" would be calling me to schedule an appointment. I missed this persons call during the day and so I called back about 30 minutes ago (930 pm). When i got someone on the line i told the rep what the other one had told me earlier on in the day. As soon as i mentioned that a foreman was supposed to call me (no clue what a verizon foreman is by the way) the rep asks me "why do you need to speak to a foreman, you can't just speak to a regular guy like me?" I said that I had no idea why I needed to speak to a foreman I was told one would be calling me. So I schedule an appointment through this rep and right before we are done he angrily says "Next time you call dont ask for a foreman, we can do the exact same things they can" and I said I didn't ask for a foreman I was just telling you what I was told. He hung up.
Can anyone explain why this rep became so hostile when i mentioned a foreman to him? It was a rather awkward conversation and he was extremely rude throughout the whole process. Also is there a specific center i can call for complaints? I have the reps name but I'm not sure it makes a difference. I'd appreciate any info. Thanks
