I live in Nassau County and have been trying to figure this out since my FIOS triple bundle install on 01/13/2010. I successfully installed the VCA software on my desktop, successfully set up and activated my VCA account, and I can retrieve VM messages via telephone, but every time I try to retrieve my messages using the www.verizon.com/callassistant web site, I end up with an error message. The web page indicates that my VCA passcode is not set, which (of course) it is. When I attempt to enter and save the passcode, I receive an error message directing me to contact Verizon at a toll free number. I finally spoke with someone at Verizon on 01/21/2010, and I was informed that VCA is not yet available on Long Island.
It is almost inconceivable to me that Verizon doesn't have this basic capability operational at this point in time. I switched to Verizon from telephone service provided by my cable company, and in truth, the voice mail functions provided by the cable company were far superior (not to mention, functional). Beyond that, Verizon should at least indicate somewhere on one of its many confusing web pages, that VCA service in not available on Long Island, even though it is activated and appears on account statements for customers on Long Island.
