Customers With Disabilities
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle


    About FiOS

    FiOS Internet

    FiOS TV

    FiOS Digital Voice


    High Speed Internet (DSL)


    Home Phone

    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411



    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support  

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.

    FiOS Lounge





Posts: 3
Registered: ‎04-11-2012
0 Kudos

Verizon did a poor job of informing residents about service outage

Verizon did a very poor job today of accurately informing customers about when service would be restored following an outage.  Our Verizon residential FIOS service has been out since last evening -- telephone, internet, and TV.  We sometimes telecommute for work, so we rely on internet and phone.  Last night, they said service would be restored by 7:00 a.m. this morning.  I called this morning around 6:20 a.m. and a representative told me that service would still be back by 7:00 a.m.  He told me a cable on a local road had been cut.  I asked if this restoration time was realistic, as we were almost there.  He said there had been no update in their system as to restoration time.


So on that basis, my wife stayed home to telecommute, planning to use internet and telephone.  Verizon failed to restore service, and when she called again around 8:20 a.m., they told her that service would not be restored until 11:00 p.m. tonight!


This is an atrocious customer service lapse from Verizon.  Surely at 6:20 a.m., Verizon must have known that service would not be restored in half an hour or so, given that they then pushed the restoration time back more than 16 hours.  People make plans based on what you tell us, Verizon!  My wife and I relied on your service estimate, and then we had to scramble to find other arrangements when it was wildly wrong. Give your service agents proper updates so they can give us the right information. 


My Verizon

Support Tools

Watch FiOS


  • Visual 411