Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 1
Registered: ‎08-03-2008
0 Kudos

What are the non-basic services charges on my first bill

I switched to Verizon Freedom bundle package to save money. I was shocked when my first bill arrived with $123.03 due. It states Verizon non-basic charges 107.68  What is this and why was I not informed of these fees ahead of time. This is ridiculous.
Copper Contributor
Posts: 28
Registered: ‎08-13-2008
0 Kudos

Re: What are the non-basic services charges on my first bill

Non-basic charges are usually things like Voice Mail and long distance calling. The first bill is always a stinger. You pay a full month in advance and a partial month, from the date of installation until your new bill date. So your first bill can be anywhere from 1-2 months of service. After the first bill you are on a 30-day billing. You can see your bill detail by signing in online and clicking on My Bill and then on "Print and Download" towards upper right of that page and being sure you select the Entire Bill. The bills are confusing because by law the services are taxed differently for basic  and non-basic so the bills have to be broken down into those services and each taxed accordingly. Our government wants their share...too much as usual, but we all know how the government is...

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411