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Before Christmas we were with out phone for about a week. Finally we were told some one at the main office "accidentally" turned our service off.
A couple weeks ago we were off and a "tech" found broken wires on the box on their pole.
Now a tech came out yesterday and said we are turned off again and we will have to wait for a cable crew.
No one else on our street has ever had problems, it is always "just us".
I am still waiting with no phone and internet coming and going, "suppose" to be fixed by 7pm today but we will see. We have been without phone a week again.
Why is Verizon just shutting us off? Bills always paid on time and never late. So far they have not charged for the down times and I will be keeping an eye for this week too. What is going on? I have never heard of any one getting there phone service shut off for a week twice in a year and told it was an accident and it happens, at least that is what the repairman told me last time.
This is getting old and very unprofessional.
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When the repairman said last time we were accidentally switched off, what does that mean? I keep picturing Joe falling asleep at the desk and hitting the switch to our line. No repair today. Will some one wake Joe up and turn the switch back on?