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Contributor
JZ5217
Posts: 2
Registered: ‎05-19-2010

Why don't Verizon service techs show up for promised service appointments?

I have not had a dial tone on my landline phone for over two weeks so I made an appointment for a service tech to come today to fix my phone--it was the earliest appointment I could get.  I was told that the Verizon tech would come between 8 a.m. and 12 noon.  As I work during the week, I had to take off the day from work to be home for the service call.  Two days ago, I got a call on my cell phone  from a real person at Verizon confirming that I would be home today for the service tech.  Yesterday, I got an automated phone call confirming thatthe tech would be coming today between 8 a.m. and 12 noon and confirming that I would be home.  At 10:00 a.m. today, I got a text message on my cell phone stating that the service tech would arrive before 12 noon.  When he did not show by 1:30 p.m., I called Verizon and after 15 minutesof  trying to get a real person on line I was told that the service tech would not be coming after all!!   No apology was offered for my inconvenience.  Another appointment was made for tomorrow (when I can't be home) to check my outside line, but if that does not fix  the problem, what am I supposed to do?   This is the worst cucstomer service problem I have ever experienced.  I had been thinking of switching from Comcast to Verizon FIOS, but if this is the kind of "customer service" I can expect from Verizon, then I would have to have my head examined to make a switch.  At least Comcast comes out when they say they will.

Contributor
Darla399
Posts: 1
Registered: ‎08-11-2011
0 Kudos

Re: Why don't Verizon service techs show up for promised service appointments?

I have not had Internet and landlines Phone service for almost 2 and 1/2 weeks. My first scheduled appointment was for August 1, 2011. No tech showed up. I called version Technical repair department and was told that I was scheduled for the Repair man to check my lines on August 8th. I know for a fact the the first person I spoke to  told  me that the repair man would be there on August 1. Another week with out service. On August 8th I waited again for the service repair man to show up. NO SHOW again. I called Verizon, reached the Tech department and spoke to a live rep who told me that I was caught up in the strike and that my service appointment will be rescheduled on August 15, 2011.  I just checked the online repair status and saw that the commitment time for my repsir service is for  8/29/2011 5:55:00 PM.

 

This means I will not have  phone or internet for a month. Do these people realize that the strike is affecting their consumers. I have no intention of paying a phone bill until my service is restored.  .

Contributor
Left_Waiting
Posts: 1
Registered: ‎10-17-2011

Re: Why don't Verizon service techs show up for promised service appointments?

I scheduled an appointment from 8-12, took off from work and waited.  Technician was a no show.  I never received a call or text to tell me they were not coming.  Called Verizon - they said one might show up at 4:00 PM.  I went to work.  Technician arrived at 7 PM.  Phone worked for three days and then broke again.

 

I scheduled an appointment from 8-12 on a Saturday and waited.  Technician was a no show.   I never received a call or text to tell me they were not coming.  Called Verizon - they said my appointment was postponed until the next day - they just never told me.

 

I waited the next day.  Technician was a no show.  Why call?  They will show up when they want to and could care less about wasting customers time.  So I will wait...

 

This company clearly needs some competition to get them to start listening to customers.  If I didn't show up for work for three days and did not call, I would be fired.  Think about that, Verizon.

Moderator
ornahp
Posts: 1,616
Registered: ‎03-10-2011
0 Kudos

Re: Why don't Verizon service techs show up for promised service appointments?

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

 

 


Left_Waiting wrote:

I scheduled an appointment from 8-12, took off from work and waited.  Technician was a no show.  I never received a call or text to tell me they were not coming.  Called Verizon - they said one might show up at 4:00 PM.  I went to work.  Technician arrived at 7 PM.  Phone worked for three days and then broke again.

 

I scheduled an appointment from 8-12 on a Saturday and waited.  Technician was a no show.   I never received a call or text to tell me they were not coming.  Called Verizon - they said my appointment was postponed until the next day - they just never told me.

 

I waited the next day.  Technician was a no show.  Why call?  They will show up when they want to and could care less about wasting customers time.  So I will wait...

 

This company clearly needs some competition to get them to start listening to customers.  If I didn't show up for work for three days and did not call, I would be fired.  Think about that, Verizon.




 

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