Why is it so difficult to make Verizon aware that my phone is broken?

[Robert827]

Why is it so difficult to make Verizon aware that my phone is broken?

First it's impossible to get the automated troubleshooter to find my problem.

Then its hard to fine a way to contact them.

Then when you call the 800-Verizon # it doesn't work properly. (say you're an existing customer and you get transferred to 'new customer' dept, which hangs up on you)

Then when you finally dial in to some working "customer service" number you get put on infinite hold.

Then if you refuse to hold on any longer, after an hour, there's no way to be sure Verizon knows my phone is out of service.

Is this any way to run a phone company? To stay "out of touch" with your customers!

I don't think so.