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Contributor
Michelle2
Posts: 4
Registered: ‎01-20-2010
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no dial tone....no line....ONE WEEK TO FIX ???

My caller id works but the phone doesn't ring....have no dial tone.... caller id say's  no line ....Verizon say's it will be

fixed in a WEEK.......................UNBELEIVABLE.....if I was late with my bill one week, they would turn my phone off.....YES ?

The repair service we pay for SUCKS !

Nickel Contributor
larryw9999
Posts: 55
Registered: ‎02-26-2009
Device: Moto Q 9C
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Re: no dial tone....no line....ONE WEEK TO FIX ???

There should be a couple of ways to figure out if the problem is in your home or outside of your home/apt. If you haven't already done so, try the following to isolate the problem

 

1. disconnect all of the phones, answering machines, fax machines from the wall jacks.

 

2. Wait a few minutes.

 

3. Connnect one phone into the jack and check for dial tone.

 

4. If dial tone on that line, try to add one phone/device at a time and check for dial tone on the last working phone.

 

5. Once you find u added a device and dial tone disappeared, you found the faulty device.

 

If none of the phones work, look for a box outside your home.. it is a Vz box and may say NID for network interface device.

 

This box should give you a place where you can plug in a phone and see if dial tone is making it to the box.

 

Try these options and post what you find.

 

larry

Larry
Verizon Telecom
Vz Voice Portals & Connection Wizard


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Contributor
Michelle2
Posts: 4
Registered: ‎01-20-2010
0 Kudos

Re: no dial tone....no line....ONE WEEK TO FIX ???

Thanks for the tips Larry....did all that and still same problem....!  UGH !  M/.

Contributor
Michelle2
Posts: 4
Registered: ‎01-20-2010
0 Kudos

Re: no dial tone,no line,ONE WEEK TO FIX ...HA ~~

Well the repair wasn't fixed as promised after a NINE day wait....tech came out....climbed a pole, left didn't say a word, called me on my cell phone number and said he couldn't find the soarse of WHY ????  will issue a bucket truck out later on today...HA>>>>>>>>>>>>the day is almost over....will try for tomorrow.............I'm not holding my breathe !!!

 

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