phone repair
rogerfm01
Newbie

   what does it take to get a line repaired?   tried to report online.... system wont schedule appointment.... live chat is dead...no one ever comes on....call repair from cell phone  only to have IVR tell me it will be over a week before there is an appointment available. Thought the public service commission says 24 hours for an out of service repair. 

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Re: phone repair
Telcoguru
Master - Level 1

@rogerfm01 wrote:

   what does it take to get a line repaired?   tried to report online.... system wont schedule appointment.... live chat is dead...no one ever comes on....call repair from cell phone  only to have IVR tell me it will be over a week before there is an appointment available. Thought the public service commission says 24 hours for an out of service repair. 


Those were the old days. The telephone is not longer a utility but a luxury. If fios is available I'm sure they will try and force you over.

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