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Contributor
rnwrig
Posts: 2
Registered: ‎08-19-2013
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radio stations audible on telephone line

Have had phone service (landline) with Verizon at this same location for years, and  was working well until about one month ago, when Internet connection was lost, followed by telephone box not receiving power. Repairman replaced external boxes and phone box/battery, and now we are receiving what sounds like several radio stations when trying to use the phone. Callers do not hear this. Makes placing calls very unpleasant and almost inaudible.

Contributor
rnwrig
Posts: 2
Registered: ‎08-19-2013
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Re: radio stations audible on telephone line

I posted the original message about noise - radio reception - on my phone line on 8/19/13.  Well, it's now September 15 and the problem still exists.   I have attempted to use the Verizon on-line chat, without success.  There is no response to my inquiry.  Very frustrated.

Moderator
LawrenceC
Posts: 1,681
Registered: ‎03-18-2013
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Re: radio stations audible on telephone line

Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

 

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