Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 8
Registered: ‎09-29-2011

ANOTHER PROGRAM GUIDE RANT - anyone from VZ out there ?

I went throught the process to become a contributing member (after I don't know how many years), because the revised program guide is really bothering me.

Lets sum it up - it wastes a phenominal amount of screen space . . . it takes an unusual amount of time to launch and is especially annoying in how long it stays on the bottom 1/3 of the screen when going back and forth between channels - that has to be the

worst part of it for me - going back and forth between channels, and waiting for the "box" to go away so I can watch the show.

Why is there all the blank space, and what space is used is useless information ?

You don't even need it - I know what channel I'm watching - it's on the DVR function window !

Is anyone from Verizon monitoring these posts - and if so, please weigh in on this issue - or better yet just admit that its not a productive idea and go back to the way it was before you broke it.

Those of us who have taken the time to even find a forum and discuss these things represent a a very small percentage of

the customer base who are ALL thinking and feeling this annoyance, but don't know what  to do or who to ask or who to tell.


Thank you for your time in considering my observations of the recent changes to the program guide.

Hope springs eternal.

Posts: 1
Registered: ‎09-29-2011
0 Kudos

Re: ANOTHER PROGRAM GUIDE RANT - anyone from VZ out there ?

I too am frustrated at this much awaited improvement.  I could not agree more.  The marketing guys  are trying to tell us We are listens to  you. I hope they here this "reverse course. Now"  The reason we use the service  is to watch TV not a guide. The screen size is overpowering over 40%, The info in he guide is useless making it even more a distasteful experience. I spent hours trying to adjust the settings but they do nothing .  In order to get rid of the screen faster now I hit the exit button right after the channel loads. 

Posts: 2
Registered: ‎01-11-2012
0 Kudos

Re: ANOTHER PROGRAM GUIDE RANT - anyone from VZ out there ?

Informatio​n Bar needs to be smaller


or put it back its to big auful

Copper Contributor
Posts: 49
Registered: ‎12-25-2011
0 Kudos

Re: ANOTHER PROGRAM GUIDE RANT - anyone from VZ out there ?

[ Edited ]

I don't fault anyone for having their opinions, but it's almost like 1.9 came out of the blue. When in fact it has been out quite some time, we just are the last to get it. There have been many youtube videos in hd showing off the new guide so I knew what to expect when it finally arrived. Perhaps it would have helped to voice these complaints before they are done rolling it out and probably almost done with the next update.


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411