Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
vicg
Posts: 1
Registered: ‎01-11-2012
0 Kudos

Re: New Program Guide is WORSE THAN TERRIBLE

I whole heartedly agree. I was astonished when the new program guide appeared. My wife and I had so much trouble reading it that I find it almost useless for older customers. The colors are all wrong. The channel numbers are almost obscured. I hope Verizon corrects this issue. The old format was not perfect but adequate.

Contributor
cynth
Posts: 3
Registered: ‎01-11-2012
0 Kudos

Re: New Program Guide is WORSE THAN TERRIBLE

I agree the Guide is unreadable.  The screen and typeface has become smaller, and the contrast between the background and the channel number is indistinguishable.  Before I could read both, now I need my glasses to read the shows from any distance(and I have a 55 inch TV) and/or I have to walk up to my TV to read channels.

 

At night, in my bed, watching a 35 inch TV, the situation is even worse.  I can't read either the channel or show selections without getting out of bed with or without my glasses.  Before I could see the choices easily without glasses from my bed.

 

Clearly, this new guide was not tested in real home settings.

Contributor
cynth
Posts: 3
Registered: ‎01-11-2012
0 Kudos

Re: New Program Guide is WORSE THAN TERRIBLE

I also see that the first comment was dated 9/28/20011, and I just got the new Guide yesterday.  So I am shocked that it is now more than 3 months since the first updates occurred and no corrections have been made.  This is disheartening!

 

And to the few favorable commenters - all I can say is that you must have a 60 inch or better TV, have better than 20/20 vision and never watch TV at night in bed in the dark.

Contributor
cynth
Posts: 3
Registered: ‎01-11-2012
0 Kudos

Re: New Program Guide is WORSE THAN TERRIBLE

Also, I called Verizon before posting here and wasted 20 minutes waiting for a service person and talking finally to a representative who was not even aware that there was a new Guide.  After 20 minutes, he said that he had no way of forwarding my product complaints and that I would have to go online.

 

Also, he gave me no info as to where online to give my comments, and I had to waste another 20 minutes searching for the right place and then registering, etc.

 

This is a sad comment on Verizon customer support.

ccr
Contributor
ccr
Posts: 1
Registered: ‎01-11-2012
0 Kudos

Re: New Program Guide is WORSE THAN TERRIBLE

Looks to me like Verizon decided to save some of the hard-earned money we pay, and outsource the guide to TV Guide.  Of course, we customers lose value because of the reduced functionality that everyone has mentioned...but I'll bet we won't be seeing any of the savings passed on to us.  Thanks, Verizon, for your commitment to customers!

Bronze Contributor II
UnnDunn
Posts: 201
Registered: ‎09-28-2010
Plan: Ultimate HD, 35M/35M
0 Kudos

Re: New Program Guide is WORSE THAN TERRIBLE


ccr wrote:

Looks to me like Verizon decided to save some of the hard-earned money we pay, and outsource the guide to TV Guide.  Of course, we customers lose value because of the reduced functionality that everyone has mentioned...but I'll bet we won't be seeing any of the savings passed on to us.  Thanks, Verizon, for your commitment to customers!



This is false. The TV Guide logo is present as a result of a licensing agreement with Gemstar, owners of the TV Guide mark, who also own a number of crucial patents relating to the technology that makes the guide work.

 

Verizon develops the IMG itself, in-house. It does not outsource its development.

Copper Contributor
nk1234
Posts: 11
Registered: ‎01-11-2012
0 Kudos

Re: New Program Guide is WORSE THAN TERRIBLE

Agree completely.  Its totally awful and I want the old version back.

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411