My Business Account

[#1]

The user guide say that when a new message is left in your mailbox, the system calls the number you have pre-designated and instructs you to enter your Passcode and listen to your message. If the call is unanswered, the system will make three additional
attempts every 15 minutes.

However what's happening for me is that it calls three additional times at the same time as the first notification.  Doesn't anyone test these systems to make sure that stupid bugs like this don't occur?

[#2]

By the way when I tried to call support to resolve this, it tried to run an automated test, and gave up and said it would try to fix the problem wthin 30 minutes - without ever asking me what the issue was.