My Verizon Account (Residential)

[#1]

Hi,

I'm trying to add or change services on my Fios acct.  I have the bundle (home phone, internet, and TV). 

When I click on "Add or Change Services" on this page =

http://www22.verizon.com/ForYourHome/MyAccount/Protected/Account/MyAccountOverview.aspx

I get sent to this page =

https://www22.verizon.com/FORYOURHOME/GOFLOW/MyVerizonNew/ORDERCONFIRMATION.ASPX

1. Why am I sent to an order confirmation page, when I'm trying to add or change services?

2. How do I resolve this problem? 

[#2]

Here I am on Feb 20, 2013 with exactly the same problem. Makes you wonder about the quality of the Verizon web site.

[#3]

I found the answer in the corner of the page:

Your account currently has a pending order. That order must complete before you are able to proceed with online ordering.
You can easily check the status of your order by visiting
What's Next.
If you are unaware of a pending order for your account, call
1 800 - VERIZON (1 800 - 837 - 4966) to speak to a representative.

Apparently, Verizon can only handle one order at a time. Archaic!

[#4]

I guess they are encouraging customers to call customer support and increase their labor costs!

I will never understand big business.