For past couple of months even now I have been having issues with Verizon bundling two accounts that we have told them time and time again we don't want bundled. There were two accounts the phone service which my mother paid and my dad had the fios t.v. and internet. For the first year with the fios t.v./internet service the bills were seperate. Both accounts were under different account numbers. Both services were in the same house but seperate billing until about a few months ago we notice the the accounts were merged! Call after call we told the represenatives that we did not want the services bundled and I wanted them seprate. Countless times the Verizon made attempts to get us to bundle and we said no.
Yet the bills said other wise, I have called Verizon numerous times to de-bundle the services and return it back to different accounts. After numreous calls and being told lies about the issue being resolved I still get bill saying other wise. I will be calling again to get this error that Verizon cause. Its upseting because I do enjoy the service but I do not like how this issue is being handled. Its getting very tiring to constantly call and get told lie after lie and the problems stacking up *and by stacking up I mean bills* I would like to contiue service with Verizon but as of now I can trust on them. If the issue isn't resolved I might have to find services else where. What else can I do? I don't want the the service suspended because of faulty communication and mistakes made by Verizon.
