My Verizon Account (Residential)

[#1]

I have had Version phone and internet for more years than I can count.  Over 2 years ago I got FIOS TV.  I had a one year quad play contract and after that year was up, I've had no contract.

About 3 weeks ago my husband called about the free DVR for life promotion.  Instead of being told it was only for new customers, the rep told him she would send him an upgraded DVR if he agreed to a 1 year contract.  He agreed.

The DVR never showed up, but a higher bill did.  The difference was due to a new triple play plan plus cellphone.  The details of the service were the same, but the breakdown was different.  The bill was only $15 more, but that is an additional $15 for nothing.  We have the exact same service.  He called Verizon and was then told the DVR for life was for new customers and the bill was correct because he agreed to a new contract.  After many more calls he was able to talk to someone that agreed to discount the bill $10 per month starting next month. The $10 is supposed to cover the increase in cost once we get a new bill and that remains to be seen.  But now we are stuck with a contract that we didn't have before.

I have had issues like this with Verizon in the past.  You call to request a change and when the bill shows up you see they have screwed up the order and are charging you for things you don't want.  Then you call, and with a lot of luck, get the services you want, but are still expected to pay between the time you requested the change and the time you receive the bill and call back to tell them they screwed up.  What a nice way to profit from your own mistakes.

[#2]

We are sorry for the inconvenience.  This requires an agent that can review your account details. 

Please visit:  http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded. 

[#3]

Verizon CSRs are essentially asking me to do the same--pay for the billing mistakes they made, then want me to start the contract all over again because they split the account and thus took away the triple package "special promotion". Promising a credit for the billing mistakes made after the account split and then not following through. Promising to call me back in two days to prove resolution of the issue and then I have to call them back because weeks have gone by without hearing from them and the bill is due.

[#4]

Oh my, the exact same thing happened to me, as far as promotions being taken away, and verbally being told over the phone, that nothing would change. I've spoken with several people on the phone, and on here, no one is willing to help, although they claim that someone will get in touch with you, they never do. I waited over two weeks and I was the one to call them again. Now everytime I post about the issue on the forums they make it private. I'm getting more irritated each day, it seems they are not willing to help their customers, the next option is a dispute and arbitration, you can find the information here www.verizon.com/terms/disputes. Good luck.

[#5]

I just realized that I was responding to a post that was written last year.  lol

So to anyone else who is having this issue....

My suggestion would be to renew your contract.  I myself had been under the impression that once my initial 2 year contract expired, that would be the end of any contract and that my rates could just go up whenever just like with the cable.  That information is true if you're on that month-to-month contract but then when I was looking up information on line: On the right side of your Verizion home page, under "account actions", I clicked on "upgrade and renewal center" and chatted with a live consultant and that's how I found out I was able to renew my contract.

I suspect if you start again and do that instead, you will be much happier in the end.  I came away with some nice upgraded voice mail features which are now included on my IMG menu, a monthly bill that is much lower than it ever was before, discounts, and the $250 Verizon Rewards Card.

So why not give that a try?  After all, you want a solution to the problem, right?

[#6]

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Babbegirl912 wrote:

Oh my, the exact same thing happened to me, as far as promotions being taken away, and verbally being told over the phone, that nothing would change. I've spoken with several people on the phone, and on here, no one is willing to help, although they claim that someone will get in touch with you, they never do. I waited over two weeks and I was the one to call them again. Now everytime I post about the issue on the forums they make it private. I'm getting more irritated each day, it seems they are not willing to help their customers, the next option is a dispute and arbitration, you can find the information here www.verizon.com/terms/disputes. Good luck.

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Good link. I have never needed it, but may some day. My online services agreement expiration says one thing, and the date on the bill says another. The one online is correct. Not the first time this has happened. Last time I had to go though #s of calls to make it right.