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Re: Being Charged for Free Set Top Box
LawrenceC
Moderator Emeritus
‎09-02-2014 09:16 AM

Hi don245,

Please follow the instuctions posted earlier to find your profile page where the link to the Private Support case is posted.

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Re: Being Charged for Free Set Top Box
Verizon_Support
Customer Service Rep
‎09-13-2014 05:42 AM

don245,

           After reviewing the account and order you agreed to we have determined we cannot offer you this promotion. At your request we are now closing your Private Support Case. If you require additional assistance please make a new post.

-Adam_VZ

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