Better Business
kindergarten
Newbie

I have a suggestion in treating your existing customers better.  I have been a Verizon customer for a while.  I called because I was upset that my price keeps going up (if I didn't take the faster internet speed, I'd lose my bundle), my internet service kept going down and I don't like how the automatic payment plan takes the money a week before the due date. I asked if the rates were going up and was told NO.  This was in October 2011. I was given $10 off a month for 12 months.  Nice huh?  Not so fast.  I received my November bill and the $10 credit was there.  Now today, Nov. 4, 2011, I just received a letter saying effective Dec. 2011 my new rate was going up, you guessed it, $10/month!  I called and there was nothing, I was told that could be done.  Are you serious?  This is really a poor way to run a business and now i know why I read soooo many complaints about Verizon!  I will be shopping for new service.

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Re: Better Business
ocean25
Specialist - Level 1

@kindergarten wrote:

I have a suggestion in treating your existing customers better.  I have been a Verizon customer for a while.  I called because I was upset that my price keeps going up (if I didn't take the faster internet speed, I'd lose my bundle), my internet service kept going down and I don't like how the automatic payment plan takes the money a week before the due date. I asked if the rates were going up and was told NO.  This was in October 2011. I was given $10 off a month for 12 months.  Nice huh?  Not so fast.  I received my November bill and the $10 credit was there.  Now today, Nov. 4, 2011, I just received a letter saying effective Dec. 2011 my new rate was going up, you guessed it, $10/month!  I called and there was nothing, I was told that could be done.  Are you serious?  This is really a poor way to run a business and now i know why I read soooo many complaints about Verizon!  I will be shopping for new service.


   Everything happens for a reason....

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