Billed for returned equipment and unable to access online billing information
Kddady
Newbie
We received an e mail bill with a ridiculous balance.
All equipment was returned in the packaging sent to us by Verizon at a USPS location .
Very disappointed .
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Re: Billed for returned equipment and unable to access online billing information
LawrenceC
Moderator Emeritus

Hi Kddady,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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Re: Billed for returned equipment and unable to access online billing information
Kddady
Newbie
I hope that this will be resolved promptly. After canceling our residential services with Verizon the customer service and information has been very poor. They should contact us via e mail on file immediately
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