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Billing Dispute
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I just renewed my FIOS Triple Play in January. The quoted price I agreed to over the phone is not what I am being billed. How can I request an audio copy of the phone conversation I had with sales rep when I agreed to the new contract?
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Re: Billing Dispute
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Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
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I've called, and still can't get help! I was quoted an amount over the phone, and now I am being charged considerably more. How can I get a copy of the phone conversation?