Billing Problem since DEC 2011 and no resolution
BchWak
Newbie

We have been battling a billing dispute since December 2011 when we moved house (within the same city only 5 mins drive away).

We had the QuadPlay Bundle (with DirectTV) and up till the move were happy.......then the nightmare started

Of course things were hectic with the house move, bills came in and just kept paying until we settled down and started to realize that we were getting 3 seprate bills on 3 different account numbers and QuadPlay bundle had been ended for some reason.

A simple moving of our residence, wanting to keep the same bundle in place has ended up being a simple process gone completely wrong.

We even had to pay a $349+ DirectTV bill that Verizon didnt pay. Then they conveniently added it to the verizon bill and showed a payment to zero it out?? That is incorrect accounting. Verizon you didnt bill us, DirectTV did so how can you even show this on the bill. Not to mention when we had 3 different account numbers (your mistake) we had overpaid an additional $300.

Then the QuadPlay Bundle discount of $20 valid to Feb 2013 (we have bill copies to validate) has disappeared amounting to an additional $120 overcharge since March 2012, when you finally got our QuadPlay back onto the bill.

we have talked to many departments to resolve this, and no resolution except....account is past due.

Internet service drops out on weekends, and now has been nothing for 2 weeks, when we just received a suspension pending 09/27notice dated 09/17.

-Incorrect Billing

-Bundle pricing discount missing

-internet service very, very poor

-had to pay a DirectTV bill (supposed to be part of bundle)

-no resolution

-no Verizon staff willing to work thru in detail the problem

What do we have to do?

File with the BBB and FCC?, go to arbitration? go to small claims?

We have all the billing paperwork to back our claims, yet nobody has asked to see it (quote from employee "we cant see information prior to Jan 2012.)

Extremely dissatisfied customer after so many years of being happy

DCS

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Re: Billing Problem since DEC 2011 and no resolution
Anthony_VZ
Master - Level 3

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you  need any future help with your Verizon service, please make a post here on the forums so we can assist.

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