My Verizon Account (Residential)

[#1]

I recently received one of their collection letters stating i owe 75 dollars. Now i know all my bills are paid and i owe nothing to verizon except for my current bill which will be paid via auto pay. Im wondering if verizon could send me a letter stating i owe them no money..? does anyone have any idea what to do ? Thank you.

[#2 · Accepted solution]

I've had your post copied to an employee monitored board, where a Verizon representative can assist you.  You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.

[#3]

I also received a collections notice from the CBE group saying that I owe them $35.24 from October, 2011 when my account has been paid in full every month.  My husband and I called the verizon support line and they could not find any debts that I have on my account, past or present, or even any listing of the account number that is on the collections statement.   I can't tell if Verizon sent false debts to this collections agency or if this agency is a scam and I need to know who to report to the BBB, because I DO NOT want this collection crap on my credit report for money that I do not owe.  Please fix this!!!

[#4]

Hello janna

I think if you Google the name CGE group, you'll find your answer.  But to be on the safe side, you could request a printed statement from Verizon that your account is in good standing. If you have an online pay service, you should be able to print out the page that shows your account and its balance.

[#5]

I recieved a call today from CBE Group claiming that I owe 170$ on an account at an address I never had service at, and haven't lived in in over 6 months. The accoutn was opened in December, and I moved from there in September. I can say for sure that I will not pay this. I have been up to date on every boll with Verizon since the inception of my using them as my cable, phone, and internet provider. The apartment in question can't even get verizon service to it in the first place! Fios doens't reach there! And why would I get service someplace I am no longer living!?! I'm a little more than disappointed in how this was handled, since Verizon had my contact info as well as CBE amd never contacted me about this before. Why am I only hearing abotu it now? And what kind fo security is being used on my privacy act information? Please advise as soon as possible, and rest assured I will be contacting Verizon on Monday to get this resolved!