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For the last 3-4 months now, I can't view or pay my bill online. I can't update my email and other contact info either. It keeps giving me an "Your bill summary is not available at this time" message. I realize the website update caused the glitch but it has been 4 months now and from the complaints in the forums, Verizon is well aware of the issue. I don't receive paper bill so online statements are the only way I can see what Verizon has charged me each month. Thanks to this problem, if there was a mistake in any of my last 4 statements, I have no way of knowing. This is really unacceptable!
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Have you cleared your cache? And if that didn't work, did you try a second browser?
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I have tried all of the above. It is not a problem from my end. It is a glitch from Verizon's website. Many people in the forums are experiencing the exact same issue.
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Thank you for confirming that. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.
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Same problem here. I log into MyVerizon, and now when I go to the Billing page it tells me my login name is no longer recognized. That's after using it successfully to login!
In addition, the Mint app that I use to pay bills is also unable to update the account, so it keeps telling me I have an unpaid bill from two months ago. I have tried using different browsers but the problem is obviously deeper than that. The web site is seriously broken.
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Hello ubizmo
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.
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It has been 3 days and I haven't been contacted by anyone.
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Hi pk0317x,
You need to allow two business days.
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Well, today is the 3rd business day and I still had no contact from anyone from Verizon.
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Hi pk0317x,
We have let the team know that you are still waiting for a reply.