Placed double play order with the sale rep's help online around end of March.
Got the first bill charged much higher than the rate I ordered online. Contacted customer service by phone. The rep informed me I had been charged for faster internet package which is not even available in my area. The rep seems to correct the issue and even gone up to verizon.com to check the double play rate. Then the rep confirmed the monthly rate for my current bill and further bill and will credit me the difference back this month. I also did the screenshot of the rate I got from verizon.com and save for my own reference.
Now I just got my second bill, verizon still charges me higher rate as first bill. Contacted customer service again. The rep told me to show them the proof for the lower monthly rate. The rate is different now and the billing rep will not honor the rate.
Spoke to a rep phone and she stated she can only give me 20 dollars/month discount. But the rate is still 10 dollars/month away from the price I placed my order for.
SO now I got my third bill still saying the same thing. nothing changed. and no credit back for my last month bill as well.
so now i have 2 bill with high charges which they should already took care of it. but obviously they didn't.
Hi mchlk,
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We have adjusted your bill, please let us know if you have any other issues, we're here to help.
-Ben
Start a new topic or ask questions in the open forum.
