Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
gerryo
Posts: 2
Registered: ‎07-13-2011

Charges for Flex View On Demand movies I did not rent or purchase

 

My account is being charged for Flex View VOD movie rentals and purchases I did not order.  The movies are not ordered with the set top box, someone is using Verizon Media Manager to access my account.  No one else but me has access to my set top box, PC or my Verizon account password.  I was told by Verizon that if I cancelled VOD, this would stop the problem.  It didn't. 

 

I have been trying to solve this problem with Verizon for 9 months.  After a dozen calls to Verizon and conversations with about 30 agents in every conceivable department, none of whom could offer a solution, I am no closer to an answer.  If anyone else has a solution, I'd be grateful for assistance.  I doubt I'm the only customer with this issue.

Moderator
ornahp
Posts: 1,616
Registered: ‎03-10-2011
0 Kudos

Re: Charges for Flex View On Demand movies I did not rent or purchase

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Contributor
Jane_Reilly
Posts: 1
Registered: ‎11-15-2012

Re: Charges for Flex View On Demand movies I did not rent or purchase

Can someone help me?  I'm being charged for Flex View movies nobody ordered.

Moderator
ElizabethS
Posts: 3,952
Registered: ‎04-29-2009
0 Kudos

Re: Charges for Flex View On Demand movies I did not rent or purchase

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

 

Copper Contributor
RBinDC
Posts: 20
Registered: ‎01-22-2013
0 Kudos

Re: Charges for Flex View On Demand movies I did not rent or purchase

This is ridicuous!  A customer should not have to waste hours of time to get Verizon to fix its mistakes.  Verizon should pay people compensation for the time they invest on billing errors.  If that were the case I'll bet Verizon would clean up its accounting fast.

 

I'm still waiting to see whether they make good on compensating me for the movies I was charged for but never rented.  

Contributor
vagrant_soul
Posts: 9
Registered: ‎01-22-2013

Re: Charges for Flex View On Demand movies I did not rent or purchase

[ Edited ]

all the call customer service reps argue with or offer really no solution to this problem! **bleep** was the point of escalating people cases if your refusing to credit them for Verizon's mistakes/faulty equipment and then want to place the blame on the customer?!

Contributor
WesleyJane
Posts: 1
Registered: ‎02-09-2013

Re: Charges for Flex View On Demand movies I did not rent or purchase

I am having the same problem in conjunction with when I do order a movie, it stops in the middle of the movie over and over again and when I resume play, it starts at the beginning and I'm forced to fast forward.  I just tried to get credit for 2 more movies that showed up on my account but apparently, after this happens once, your only choice is to call Rentention Services and cancel your service which I now intend to do.  The inflexibility of customer service has made it impossible to deal with Verizon.  I have been a customer from the beginning of FIOS and have all my services through them.  I am fed up and now have to go back to Comcast. 

Contributor
techsavymama
Posts: 1
Registered: ‎04-03-2013
0 Kudos

Re: Charges for Flex View On Demand movies I did not rent or purchase

[ Edited ]

I have had the same issue of being charged for movies that were not ordered.  Some of the movies were ordered within minutes of each other.  The movies were ordered on days that there wasn't a person in the house.  I spent almost four hours on the phone yesterday.  I was polite to everyone I spoke to but was hung up and switched from person to person and department to department.  In the end, Verizon claims that we ordered the adult movies and that we should pay for them.  

My next steps will be to contact the following agencies: my state attorney general, better business bureau, and the FCC.  I will send all copies of my letters to the CEO of Verizon.  In addition, I will be contacting my local consumer advocate group that solves problems and broadcasts them on the news.  I recommend every one do the same.  It is simple, the more people that file reports the sooner Verizon will have to acknowledge a problem.  It seems awfully fishy that a simple Google search found other people in the situation.  

Moderator
AnnieS
Posts: 384
Registered: ‎10-15-2012
0 Kudos

Re: Charges for Flex View On Demand movies I did not rent or purchase

Hi techsavymama,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".

There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Regards,

AnnieS

Employee
Verizon_Support
Posts: 2,566
Registered: ‎04-10-2013
0 Kudos

Re: Charges for Flex View On Demand movies I did not rent or purchase

techsavymama,

 

Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. Please make a new post anytime you need assistance.

 

- Joseph_VZ

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411