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Continued Problems with MyVerizon/Billing
starseyes87
Newbie
‎03-05-2015 06:15 AM

I moved my service from Massachusetts to NY in September and my account has been a mess ever since.  I am unable to view my accurate account info on MyVerizon because a different account number appears on MyVerizon than the one on my bill and it tells me I have no current charges, while my paper bill says otherwise so I am unable to pay online and unable to pay through the Widget on our TV and have continued to have to pay $3.50 every time I need to pay over the phone. It tells me I am enrolled in AutoDebit but then nothing is taken from my account either.  I have called about this and was bounced from department to department and finally landed at technical support and they told me they'd open a ticket with web support and call me back but this was over 3 weeks ago and the situation is still not resolved and NO ONE has called me back.  

I am fed up.  We are likely going to be moving again next month and I am seriously considering cancelling my service altogether as I am frustrated with both the lack of a resolution and the lack of follow up from Verizon Customer Service.  I just want to be able to pay my bill online.  I never had this issues with my initial account in Massachusetts but I've had multiple problems with my service since my move.  

I also am frustrated that there is no way to contact anyone via email for customer service as I am tired of getting bounced around to multiple people whenever I call and have to explain myself multiple times.

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Re: Continued Problems with MyVerizon/Billing
ElizabethS
Moderator Emeritus
‎03-05-2015 06:24 AM

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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Re: Continued Problems with MyVerizon/Billing
JPVaccaro
Newbie
‎04-03-2015 03:04 PM

My bill online is not current or accurate! Still has November date and amount. Calling didn't help. Maybe writing on here will? I'm doubtful.

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Re: Continued Problems with MyVerizon/Billing
ElizabethS
Moderator Emeritus
‎04-03-2015 03:39 PM

Please clear your browser cache and if that does not work, try a second browser.

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Re: Continued Problems with MyVerizon/Billing
Mikemynah
Newbie
‎04-15-2015 07:33 PM

Same as mentioned above. If account numbers are not matching do i trust even paying bill on the phone? I was bounced around 6 times in 3 hours and issue was never resolved. I am still unable to pay the bill that i would like very much to do. If I am shut off because of an unpaid bill consider me a new Cox Cable customer

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Re: Continued Problems with MyVerizon/Billing
LawrenceC
Moderator Emeritus
‎04-15-2015 07:53 PM

Have you tried ElizabethS' suggestions?

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Re: Continued Problems with MyVerizon/Billing
Mikemynah
Newbie
‎04-15-2015 07:55 PM

3 different computers, 3 browsers....yes

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Re: Continued Problems with MyVerizon/Billing
LawrenceC
Moderator Emeritus
‎04-15-2015 08:08 PM

Hi Mikemynah,

Sorry you are having difficulty with online billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

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