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WGross05
Posts: 1
Registered: ‎11-08-2013
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Didn't get the prepaid Visa card.

Our original Verizon Triple Play contract went up for renewal around the start of October. We'd received a letter from Verizon stating to call, and that with renewal/upgrade we would receive a prepaid Visa card ($125, I believe).

 

We placed a call to renew, also upgrading a couple of our services in the process. We're now into November and haven't heard anything about the Visa card.

 

I was curious to know if anyone else has had such an issue. If so, what's the best way to go about working toward a resolution?

Moderator
ElizabethS
Posts: 3,598
Registered: ‎04-29-2009
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Re: Didn't get the prepaid Visa card.

You need to contact Verizon directly. Depending on the promotion, it can be up to 60 days before you receive the card.

 

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