Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
Scout
Posts: 1
Registered: ‎03-12-2011

Electronic Fax Mofee,

 How do you dispute this charge?

It is a Scam and it is billed at $14.95

Moderator
ElizabethS
Posts: 3,963
Registered: ‎04-29-2009

Re: Electronic Fax Mofee,

It is called Third Party Billing. If you search the forum under that term you'll find many other posts. You best bet is to contact Verizon:

http://www.verizon.com/contactus

and have a block put on your phone.

Platinum Contributor I
Hubrisnxs
Posts: 5,722
Registered: ‎07-22-2009

Re: Electronic Fax Mofee,

[ Edited ]

How To Cancel or Stop Billing From Enhanced Services Billing, Inc. a/k/a ESBI a/k/a Billing Concepts | BSG Billing Services Group:

ESBI Customer Service Online Inquiry Form:

www.billview.com/esbi/inquiryform.php

ESBI Telephone Number: 1-888-288-3724

 

 

 

Electronic FAX mofee  <~~~~others who have had a similiar issue
Company information:
19224 Cypress Vista Circle
Fort MyersFlorida
United States
Phone: 239-415-4969

 

 

Also fill out their inquiry form, call them and demand they reverse the charge. 

Contributor
fflintstone
Posts: 1
Registered: ‎07-13-2011
0 Kudos

Re: Electronic Fax Mofee,

Just got off the phone with verizon.  Was told that my initial call about this wasn't followed through (thanks for nothing Steve).  Now I am told about this outside company that has charged this....  They are once again telling me that it is going to be removed, but I may be billed directly for this.....what **bleep**......

Gold Contributor I
lasagna
Posts: 1,788
Registered: ‎05-27-2010
Plan: Prime HD 50/25
Location: South Central, PA

Re: Electronic Fax Mofee,

[ Edited ]

This is called "cramming".

 

This is unfortunately the way third-party billing services work ... some nitwit once upon a time thought it would be useful if you could bill everything to your phone bill and pay it all at the phone company in a sort of "one stop" fashion.   This ideal is long since dead with the arrival of the Internet, but the requirements that the phone company continued support this capability remain.

 

Since Verizon is the just the conduit for the billing ... you must address the complaint to the originator of the charge.   There is a dispute process which exists for such types of charges which dictates that the originator MUST reverse the charge and cease billing you in this manner upon notification (make sure you keep records in writing of this process).   If they fail to comply, you can then get Verizon to forcibly reverse the charge -- but only after you've pursued it with the originator.

 

So ... first thing, call the originator and demand it be reversed AND demand all future charges cease immediately.

 

Second, there is the ability to "block" these third party charges from occurring in the future.   Call Verizon and ask for a "third party billing block" to be placed on your account.   Note that if you have a long distance provider other than Verizon that this may prevent them from billing you thru a consolidated billing process on your phone bill -- and thus you may receive a seperate bill from the long distance company.  They are, afterall, a third party agency.

 

Verizon's comment about you being billed separately for the services which were already charged is simply them telling you that just because they reverse the charge, doesn't mean your liability to pay it goes away.   The company which initiated may indeed by a con-artist and nothing will every come of it ... however, they could also be legitimate and think that they have a relationship you authorized with them ... in which case they will bill you directly and attempt to collect.   This is why you need to contact the originator of the charge directly -- by phone and in writing -- to fix the initial charge and prevent any future ones.

 

 

MVP
Justin
Posts: 4,893
Registered: ‎08-05-2008

Re: Electronic Fax Mofee,

[ Edited ]

You might be interested in this recent topic about Cramming on the Verizon at Home blog:

 

http://forums.verizon.com/t5/Verizon-at-Home/Waging-War-Against-Cramming-to-Protect-Consumers/bc-p/3...

 

Edit: Also, here is a link to an article on this subject that I just found at the MSNBC website:

 

http://redtape.msnbc.msn.com/_news/2011/07/13/7072019-big-telecom-firms-make-millions-from-cramming-...

 

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411