Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
AGL
Contributor
AGL
Posts: 1
Registered: ‎05-02-2011

FINAL BILL

I HAVE BEEN TRYING TO PAY MY FINAL BILL.  I ALSO HAVE NOT RECEIVED A BOX TO MAIL BACK THE INTERNET ROUTER. I HAVE CONTACTED VERIZON AND WAS TOLD A BOX WOULD BE DELIVERED TWO MONTHS AGO. PLEASE ADVISE.

Silver Contributor IV
jumpin68ny
Posts: 1,766
Registered: ‎05-14-2009

Re: FINAL BILL

Has Verizon sent you a final bill?  You do pay for services in advance so maybe there is nothing owed.

 

 

Contributor
skipper0001
Posts: 2
Registered: ‎05-04-2011

Re: FINAL BILL

I there anyone out there that can tell me how I cancel my service. I am growing very impatient. Not only can I not find anywhere on the site to do it, but everything my wife and I have tried has failed. It's like the phone service has been taken over by machines. My wife called customer service twice and as soon as she mentioned the word "cancel" she was abruptly disconnected. So then I tried sending a message to customer service, again no answer. Is this really a phone company? My final solution would be to not pay the next bill, but then the machine would send me a threatening letter to mess up my credit. ANYBODY OUT THERE?

Silver Contributor IV
jumpin68ny
Posts: 1,766
Registered: ‎05-14-2009

Re: FINAL BILL

Have you tried calling 888-553-1555.  Sorry to see you leave.  Is there something someone can do to get you to stay?

 

Jim

 

Contributor
skipper0001
Posts: 2
Registered: ‎05-04-2011

Re: FINAL BILL

Well Jim, I appreciate the help, but like I said "the machine won't respond"!!!!!~!~!!!!!! After giving the "automatic response my info the connection rang for about 5 minutes and then gave me another recorded message saying "we're sorry, but noone is answering" and cut me off again. Would u stay with a service like this? My next call will be to the Better Business Bureau.

Silver Contributor IV
jumpin68ny
Posts: 1,766
Registered: ‎05-14-2009

Re: FINAL BILL

When you call in just choose which service and when it asks for your phone number just hit 0.  It may ask you again for your number, again hit 0.

 

Jim

 

Gold Contributor V
somegirl
Posts: 2,963
Registered: ‎09-15-2009
Location: Texas

Re: FINAL BILL

Also, since you have to cancel through Billing, make sure you are calling during business hours. The phone system will sometimes just hang up on you if you are trying to reach a closed department.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411