FiOS Auto Pay Error

[armond_in_nj1]

I have had VZ auto pay since enrolling 5 months ago, and it has worked correctly.  However at the most recent automatic payment date (13 Aug 2012) the system charged my credit card for $0.16 less than the due amount (yes, 16 cents, not dollars), resulting in an account balance of +$0.16.  I wasn't sure this made any sense so I contacted VZ customer support, and the CSR also was unable to come up with an explanation.  He did however verify that there was $0.16 still outstanding following the most recent auto pay transaction.

This balance is not a material amount and I don't believe there is anything to worry about.  I assume it will be picked up on the next billing cycle and all will be well.  It appears that I cannot make a one-time payment on the VZ site for an amount less that $1.00, so in the meantime I am tempted to pay the balance using my online checking account just to see what the result is (and also respond to the balance).

I know this is a strange and less than vital problem, but I was just wondering if any other users might have had a similar problem, or might have some helpful comments.  After all  if the computer can make an error of $0.16, it could just as easily make a much larger error.

[oldfashioned]

Hi Armond -

I have never used auto pay before but I have a couple of suggestions to offer because the resolution seems simple enough:

You can try paying the remaining 16 cents using on-line banking and if that doesn't work, you can write out a manual check and mail it to Verizon's billing address.  You can definitely write out a check in any amount you want, even if it's for less than a dollar.  When you write the amount in words, write "No dollars and 16/100".

[armond_in_nj1 · Accepted solution]

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@armond_in_nj wrote:

 ... at the most recent automatic payment date (13 Aug 2012) the system charged my credit card for $0.16 less than the due amount (yes, 16 cents, not dollars), resulting in an account balance of +$0.16 ... I assume it will be picked up on the next billing cycle and all will be well ...

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To follow up:  Today when I called VZ Billing Customer Service, the initial greeting referred to the incorrect charge mentioned above, acknowledged the error, and stated that it would be corrected at the next billing cycle with no service charge.  In other  words, the issue resolved itself.  Things are looking up.