Hi Redbmb314,
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.
Can you please have somebody contact me re the issue of being charged when all of your equipment was sent back??? I've called several times, put in a ticket, which did nothing, called in to check on it, got transferred 4 times and then was hung up on. I've sent emails asking for this charge to be taken off my account received no response, and then today I received a letter that Verizon SENT IT TO COLLECTIONS. We went from Verizon owing me $50 to now I supposedly owe Verizon $55 due to "unreturned equipment". Same story as all the others I've read on here.... Sent everything back, had a $50 credit on my account due to having to move, and now they cant seem to find the router I sent in the box with everything else. This is absolutely ridiculous. Somebody needs to contact me and take care of this issue.
Hi lw688100,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
