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04-15-2012 12:01 AM
I am moving out of my apartment but my roommates are staying. The internet is in my name. How do I change my account to be under their name and take my name off of it?
You need to contact Verizon at a time when you are both present and explain the situation. Options on their Contact Us page.
06-27-2012 12:59 AM
I am VERY frustrated!!!My parents have had VZ for years and switched to FIOS when they moved to the current address 6 1/2 yrs ago. Their account was in my father's name. He died May 22, 2012. My mother wanted the account changed to her name. It was a SIMPLE request. But VX made it completely complicated. NOTHING changed except the name on the account: you got HER social security number and date of birth. But the address, phone number, services were to remain the same. BUT VZ said NO, we want to make it difficult! The old account had to be closed and the TV, Internet and Phone had to be shut off for "up to 24 hrs". My mother is 84 years old, lives by herself(since my dad died), is handicapped and had to get a MEDICAL ALERT BUTTON/Service so if something happened to her, she could get help. BUT, VZ turned EVERYTHING OFF. So for 26 hrs, yes, 26 hrs, she was WITHOUT a means to call for help because her MEDICAL ALERT works off her phone that VZ turned off. Thank GOD, she did NOT need help. But I had to call after 24 hrs and find out WHY the service had not yet been restored. It took 2 more hours before that was done. Then when she tried to access her e-mail account, she got a message saying she had closed her account and needed to call to get it restored. I had to call to get THAT fixed. I was on hold 10 minutes after calling the number the message said to call to get the account reactivated. Then he said I needed to talk to a FIOS technician and he transferred me over. After being on hold for 30 minutes, Michael came on line. After explaining what had taken place the day before and the delay in getting her services all back on line, he did something and I was able to log on to my mother's computer and sign in to her account. HOWEVER, he said there was still an issue and he would call me back on my cell phone instead of my mother's house phone that I had called from because she may not understand what had transpired. He called back a few minutes later on my cell phone. He needed to verify the account. After several minutes of searching, I found a VZ bill from January and read him the account number - he said it was NOT correct. I said I read it straight from the bill so how could it be wrong. I verified the address(same as when my Dad was still alive and living there), the phone number( same as when my Dad was still alive and living there) and gave him the exact amount of the last bill that was paid the beginning of June for $xxx.xx and paid from the JOINT checking account that my parents had. He still could NOT straighten the issues out with the "Technical support service" that my mother had on the account under my Dad's name and was applied on her "new" account under her name. So after spending 105 minutes on the phone trying to get issues resolved, he said I would need to call back on Wednesday morning and go through the WHOLE issue all over again. To all of this I say BULL**bleep**!!! Why is VZ the only business that has caused all this trouble JUST to change the name on the account from my dad's to her's? TECO took the information from my mom and got the account changed to her name in 5 minutes - THANK GOD they did not have to turn off the electricity for 26 hours like VZ did with her phone, TV and Internet!!!!!!! I would like to speak with SOMEONE who can explain to me WHY all this has happened. And someone to apologize to my mother for the inconvenience and stress all this has caused her. She was so frustrated tonight that she was ready to switch to BRIGHTHOUSE!!!!!!!!
I tried to post this to an email but the message could not be delivered with certin punctuations such as (),~, <, >. I deleted all but periods and it STILL woud not accept the email. So I am posting it here in hopes someone can help me since Verizon obviously does NOT want anyone to contact them.
06-27-2012 06:41 AM
I know of some students who had graduated and the new students moving in just called their local
Verizion FiOS store and had the change made along with getting a $250 gift card for the new
tenants (as new customers).
02-19-2015 08:08 AM
I am trying to get my husband’s name removed from this account because he died in October 2014. I spent 2 hours on the phone trying to make this happen. I talked to about 7 different people because they kept transferring me to other people. I was told to be quiet because I was trying to tell one person (who said she was a supervisor) about my experience which was awful. I even got sent to tech support by the person that told me to be quiet. I was told they had to do a credit check and someone would call me the next day to say that this was taken care of, I am still waiting. For a company that is in communications your don’t communicate very well. I was very upset. Your company was the only one that treated me like this. Everyone else took care of it in about 10 min and was very understanding. Do you not train your people or do they just not care. I have always spoke well of your company even though other people have not. I have recommended your company to other people that might change after this. I have been with your company for many years even if your prices were higher than others because I felt your company was good. It is bad enough that my husband died but to be treated like this is just uncalled for, no one should be treated like this. I understand from talking to other people that other people have had the same problem when a spouse dies. I filled out a survey about the service I got and someone called me on my house phone during the day while I am at work and I left my cell phone number on the survey so they could reach me, another person that does not listen, the third time she called my house phone she said that was the last time she was calling. Duh, use the cell phone, which I have through you which I gave to your company on a note on the survey.
Round two: I sent in my driver’s license like I was supposed too called and got disconnected called back and now they are telling me I have to sign up for a new account in my name only. What is wrong with this company. Please remove my husband name from the account, he died on October 1, 2014. I want someone there to call me that knows what they are doing (one person). I don’t want to talk to 20 different people it is a very simple thing, he died take his name off end of discussion. This is awful. Who do you think has been paying this bill anyway, me. I have not had any problem with any other company but you, the credit cards, gas bill, cable, etc. just took his name off. You have too many departments and I hear a different story every time I call. I am tired of it.
Can someone please help me take care of this. I have spent total 3 hours on the phone and they still won't take his name off the account.
No other company treats people like this, I am really upset.
02-19-2015 09:35 AM
Sorry to hear of your loss, and that you are having difficulty changing the account. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.
02-19-2015 04:50 PM
Now Verizon has put a hold on my Credit so they can't process the order. They better not ruin my credit with this. I have perfect credit. Getting more upset by the minute with this company.
02-26-2015 08:15 AM
Now verizon has shut off my account for internet and landline. I can't get my emails. This really sucks. Will I still have the same email address when it comes back on and same phone number. Why do they make this so difficult. No other company does this.
02-26-2015 08:25 AM
Why can't they just take my husband name off the account since he died like every other company. I am really upset and ready to go to another company to get this service. They have put me through hell.