I have had the same problem, and I can verify that it is intensely frustrating and appears to have no long-term solution. Whenever I attempt to sign in to My Verizon, I get an error message which reads: "The information you entered does not match our files."
Until recently, I was on my father's plan. My father and I both spent hours on the phone with customer service agents attempting to gain access to his account. I eventually completely re-set the username and password. I was able to log in once, but after that, I repeatedly received the same error messages.
I broke away from my family's plan and created my own account with Verizon a few days ago. I was hopeful that my father's account was just particularly buggy and that I would be able to access my own bills online (especially since I had signed up for paperless billing). My log in details worked the first few times, but I now get the same error message.
I've tried using two different browsers, signing in with my username and with my phone number, signing in using my mobile phone, and clearing my cache. Nothing works. I now dread the prospect of having to put up with this major technical problem for a full two years since I signed up for a 2-year contract with Verizon when I purchased my new iPhone.
Any more suggestions?
