My Verizon Account (Residential)

[#1]

I have had family plan with Verizon wireless since several years without any problems. However recently, I switched over to Verizon FioS for phone/internet/TV because of conviniece of one bill. I switched over from comcast after I was lied to about several things by the FioS sales people that did not turn out to be true. 

- I was told that several fitness channels are available in the standard FioS chanel lineup - There is none available

- I was told that no digging will be involved to install FioS - That was a lie as later they told that they will need to dig the lawn to install the cable.

- I was told a price of 24.99/month for internation programming - The actual price is 34.99/month

- I was told the installer will install an extra cable point for $19.99 - The installer said he cannot install extra cable points and I need to hire an electrician which costs $200.

- Verizon cancelled my previous account and transferred $400+ to the new FiOS account. Now they refuse to send a bill for the old account. The bill is also not available online either as the old accout information is no longer available online.

I have called Verizon several times and spoken to several rude customer service persons after waiting many hours without any resolution. I regret the day I decided to switch to FioS. I will switch back to Comcast once I find out more about about the Verizon  cancellation policy.

[#2]

One mistake you made and I'm not trying to be rude but you took someones word. I dont care who it is, get it in writting or look for the facts/information online in print. If you sign up online they tell you the whole process of how fios is installed. Also check channel listings, etc.. before ordering.

I honestly will only order or change my services online. I wont do anything over the phone.

[#3]

Sorry to hear about the problems with the switch, I have answered your questions below.  

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sapanbhasker wrote:

I have had family plan with Verizon wireless since several years without any problems. However recently, I switched over to Verizon FioS for phone/internet/TV because of conviniece of one bill. I switched over from comcast after I was lied to about several things by the FioS sales people that did not turn out to be true. 

- I was told that several fitness channels are available in the standard FioS chanel lineup - There is none available

Discovery Fit & Health: Ch 163

Plus many free On Demand folders of exercise programs

- I was told that no digging will be involved to install FioS - That was a lie as later they told that they will need to dig the lawn to install the cable.

This is determined by the neighborhoods installation of FIOS and in accordance with other utilities in the area. We can not control this on a house per house basis. I am sorry the option is only for buried services in your area.

- I was told a price of 24.99/month for internation programming - The actual price is 34.99/month

We have many different international channels and packages, all priced differently. You can review them all at http://www22.verizon.com/home/FiOSTV/Channels/#premiumchannels then in the middle of the page click international.

- I was told the installer will install an extra cable point for $19.99 - The installer said he cannot install extra cable points and I need to hire an electrician which costs $200.

Verizon does install extra TV wall jacks. Every home layout is different. Sometimes there are obsticals or limitations that prevent us from installing new jacks. These hurdles need to be taken by a professional,

- Verizon cancelled my previous account and transferred $400+ to the new FiOS account. Now they refuse to send a bill for the old account. The bill is also not available online either as the old accout information is no longer available online.

We do not have access to old Verizon Wireless records here. We handle FIOS accounts. To get informatino regarding your previous wireless billing, please post your request on the Verizon Wireless Community board at https://community.verizonwireless.com/welcome

I have called Verizon several times and spoken to several rude customer service persons after waiting many hours without any resolution. I regret the day I decided to switch to FioS. I will switch back to Comcast once I find out more about about the Verizon  cancellation policy.

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