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Reply
Copper Contributor
Posts: 39
Registered: ‎01-13-2012
0 Kudos

Is There An Easy Way to Contact Verizon? No, I am not kidding.

I have tried to contact Verizon regarding getting a Fiber Optics update (or whatever they call it).  We are scheduled for tomorrow and we were told over the phone (by a real human) that everything would be done outside - no need for the technician to come inside.  We were told this on two separate occasions. Then, a few days later, we were told that the tech would have to come inside and spend two hours installing something, a router or something like that.  We will not be available on that day.  This person was incapable of explaining what this was or why we needed it. 

 

I have been all over this useless site trying to send an e-mail.  Of course, there are no categories listed that I need help with.

 

Does anyone know how we can send a simple e-mail that will actually get to someone?  I always dread it when I have to contact Verizon.

 

I hope there is a way.  Otherwise, I guess it will be an incomplete job.  What incompetence on Verizon's part.

 

Sorry for droning on and thank you for your help. 

 

 

 

Moderator
Posts: 2,740
Registered: ‎09-10-2008
0 Kudos

Re: Is There An Easy Way to Contact Verizon? No, I am not kidding.

Please contact our customer service team via email or live chat at:
http://www.verizon.com/contactus

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Contributor
Posts: 4
Registered: ‎02-09-2013
0 Kudos

Re: Is There An Easy Way to Contact Verizon? No, I am not kidding.

Call verizon

 

Select either of these 2 options:

 

1. Terminate the service

 

2. New Sale

Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009
0 Kudos

Re: Is There An Easy Way to Contact Verizon? No, I am not kidding.

Copper Contributor
Posts: 15
Registered: ‎08-18-2009
0 Kudos

Re: Is There An Easy Way to Contact Verizon? No, I am not kidding.

Just call FiOS Tech Support 888-553-1555.  Go through the first few voice prompts and then when it asks you to answer one of the questions, say AGENT.  That has always worked for me to reach a real warm body.

 

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