June/July 2013 $300 visa gift card offer

[Jschop38]

I signed up for the triple play at 69.99 with a 2 year contract which included a $300 visa gift card (without a contract the gift card was not offered). The promotion ended the end of July 2013. I called today thinking it's been 60 days and I've paid on time so I called and spoke to Colby who informed me that it did not show a $300 visa gift card on my account. This is ridiculous. I checked the $69.99 price and the $300 visa gift card offer several times in disbelief. I was actually on the fence about switching from Comcast until I verified the deal ( I signed up online). I told Colby to have his manager call me but I shouldn't hVe to go through all of this for something that is due to me through my promotion I signed up for otherwise I wouldn't have switched to verizon.

[beetlejuice2]

You should have received a post card and/or email with a way to track your reward status on verizon.com/rewards

It took me almost a full complete 90 days before I saw mine via UPS.

If you ordered fios online did it show the reward card as you checked out and give you an option to choose it? When I did my order a few years back I had to actually choose the card and add it to my cart as I checked out. I dont know if they still do that or not.

If they don't call you back, do you have a facebook account? The customer service on their facebook page might be able to look into it for you. They are usually pretty fast at responding on there. Always are with me.

[Jschop38]

Thanks I'll try the Facebook page. No they did not call me back which was unfortunately expected considering the situation. It didn't give an option to add the rewards card to the cart and didn't say I had to do that or anything. I'm positive the offer came with a $300 visa gift card otherwise I wouldn't have felt that I needed to switch to fios when I did. But the promo ended I think 7/30 then they started the current promo for a visa gift card or amazon gift card