So I am trying desperately to change my last name on my account. I have been tossed from one dept to another. Everyone passes the buck. I got one gentleman who sounded like he knew what he was doing, he even gave me a tracking #, but to no avail, nothing happened after 2 months. They tell me they "have to" run my credit report to change my name. This is bologna. The judge signed a document stating I could change my name back. They did not even ask me for that. Very very frustrating..... Any suggestions?
Sorry you are having difficulty with changing your name. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.
AnnieS
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