Since upgrading my service, I've been unable to access my billing feature. I can log into my account and access all other features. I've emailed Verizon and was referred to chat. Chat then referred me to the technical department. The technical department said I need to talk to someone at the E-Center and they would transfer me, but the call got dropped. My account was upgraded on 9/24/2014 and I still do not have access to my billing information. My email account has been verified, so I should have full access to the on-line account features. Please advise.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
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