Need email contact from Verizon FIOS agent.
mik99
Newbie

Morning,

I am attempting to re-schedule and satisfy a payment arrangement. Live chat refuses to address billing concerns, and the telephone Financial Services representative I spoke to was unacceptably rude.

I see no way to email a representative directly, and so am requesting that one contact me via the email address associated with my Verizon Residential account to discuss my payment arrangement ASAP.

Thanks.

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Re: Need email contact from Verizon FIOS agent.
ElizabethS
Moderator Emeritus

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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Re: Need email contact from Verizon FIOS agent.
mik99
Newbie

Morning,

I appreciate the response. I've yet to receive any contact from a FIOS representative, and certainly hope that happens ASAP before any further action is taken for my account. thanks

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Re: Need email contact from Verizon FIOS agent.
ElizabethS
Moderator Emeritus

It can take two business days.

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