OVERCHG. SINCE A PROMO IN OCT. 2013. NOW HUNDREDS OF DOLLARS FROM MY CHECKING ACCT. CAUSING ISF FEES, CALLS ON MY ACCOUNTS FROM OTHER SERVICES. NO MONEY.
MONTHS OF CALLS, EMAILS, CHATS.....ONE CALL ALONE = 3 HR. 20 MIN.!! GOOD THAT I HAVE ULTD. CELL USAGE.
I'VE SPOKEN TO EVERY DEPT: CUST.SER., TECH., FINANCE, ENGINEERING, BILLING.......MUST = HUNDRED HOURS NOW.. IT STARTED WHEN I REQUESTED TO NO LONGER HAVE VERIZON LAND LINE, TO CUT MY EXPENSES. I WAS PRESENTED WITH A PROMO TO KEEP ME AS AN INTERNET USER, NO INSTALL. CHARGES, NOTHING IN WRITING/EMAIL AS VERIZON SUSSPENDED MY ACCT. DISCONNECTED MY LAND LINE, ONE WK. BEFORE AGREED INSTALL. COPPER LINE COULD NOT BE RESTORED, FIBER OPTIC NOW WHEN INSTALL TAKES PLACE IN A WK.
ON & ON IT GOES. FINALLY THEY INSULTED ME W/A $205. CREDIT, DIDN'T WANT TO MAIL ME A CK OR CREDIT TO MY CHECKING ACCT. IT'S ALL ABOUT MARKETING. I'M IN MY 70'S, ON SOC. SEC. AND HAVE NUMEROUS MEDICAL ISSUES, DID NOT NEED THIS STRESS. MY NEXT STEP WILL BE............................
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Due to multiple failed attempts to reach you we will be closing this private support case.
If you need further assistance with Verizon service feel free to send us another post.
Thank you,
^Matthew
Start a new topic or ask questions in the open forum.
