Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Bronze Contributor II
Posts: 277
Registered: ‎01-30-2009
Device: Samsung Reality
Location: maryland
0 Kudos

Online Call Log in MyVerizon 3.0

just curious to see if anyone else's call log is not coming up?


when goto Verizon Central (MyVerizon 3.0) and view my "Calls" tab, I get the following error message:


"We apologize for the inconvenience.  Your order is pending and we need to verify your information from you in order to move forward.  Please call your local business office."


I highly doubt that this is an "order" issue, and furthermore, probably cannot be resolved by my "local business office".


This has been up there for more than two days.  I have tried logging out, refreshing cache, etc....

You've got to be very careful if you don't know where you're going, because you might not get there. --Yogi Berra
Posts: 2,740
Registered: ‎09-10-2008
0 Kudos

Re: Online Call Log in MyVerizon 3.0

I'm sorry to hear about your recent issue. The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've copied your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible. 

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Posts: 1
Registered: ‎05-01-2013
0 Kudos

Re: Online Call Log in MyVerizon 3.0

I cant view a call og of my out going or incoming calls,  why



My Verizon

  • Check Email
  • Add or Change Services
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411