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04-28-2012 02:49 AM
I spent 3 hours on the phone with Verizon over the past 2 days trying to get a copy of my bill. I spoke to 9 different people. Bottom line, I have a bill due and can not get a copy of my bill. I can't view it online due to some technical problem and they will not email or fax a copy of the bill to me. Oh, they will fax it if I have a landline with Verizon, which I don't.
I need a copy of this bill right now. They said they would mail it but it takes 5-10 business days. They can email me a link to the bill, but I can't get it. The message says that my online account can't be viewed and if I have had service for over 30 days to call... so call I did and they still wouldn't provide me with a copy of my bill.
Verizon has the absolute worse online service of any company I have ever done business with online. I am going to switch to Comcast because at least they have worked out all the kinks in their online billing.
It's a real shame that Verizon can't even manage to get online billing right. I am so frustrated and they just don't care.
04-28-2012 06:30 AM
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.