My Verizon Account (Residential)

[#1]

When I paid my bill today at My Verizon, I received a PopUp telling me that I was NOW enrolled in a "60 Day Paper Free Billing Trial".  I was neither asked nor given any advance notice.  I did NOT give permission for it.  I had to locate and go into another section "Manage Paper Free Billing" to turn it off.  Hopefully, it is in fact turned off, but I can't be certain of that considering how I was hijacked into it in the 1st place.

I don't appreciate this kind of shoddy stunt.  If Verizon wants me to try a paper free billing trial than they should have asked UPFRONT, and I would have considered it, not stick me in it without warning. 

[#2]

I am sorry to hear that it inadvertently signed you up for that. If you ever change your mind you can easily switch back. Reach out anytime you need our assistance.

[#3]

I have the same problem but can't turn it off when I go to manage my account?

[#4]

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Weeza4811 wrote:

I have the same problem but can't turn it off when I go to manage my account?

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I am sorry to hear about your paper free billing troubles. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

[#5]

We sent you a message on our private support board to assist you  and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.