Philadelphia area charter subscriber, fed up with customer service and moving to other provider
RAH4PSU1
Newbie

I signed up for FIOS about 5 years ago and absolutely love(d) the quality of service received.  From channel selection, internet speed to phone quality, I have had no complaints.  The problem lies with Verizon's inability to provide real live customer support, even when a customer wants to make a valid complaint.  I called 1-800-VERIZON and was told to access the complaint link on MyVerizon.  It doesn't exist.  When I renewed my plan earlier this week, the customer retention specialist told me what was included in the package (the same a I have now) and gave me a bundle price.  The confirmation email was different than what was agreed to. so I called to have them correct the error.  Their answer, the customer retention rep did not have the authority to give me the bundle and pricing and my bill would be about $60/month more as a result of their error.  I guess Verizon hasn't figured out what customer retention really means.  BYE Verizon, I'm sorry we couldn't do business.

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Re: Philadelphia area charter subscriber, fed up with customer service and moving to other provider
KH-OrnEsh1
Moderator Emeritus

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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Re: Philadelphia area charter subscriber, fed up with customer service and moving to other provider
RAH4PSU1
Newbie

I have spoken to too many Verizon people already.  You can access and review my account, but I have already put an order to terminate TV/Internet services on 2/10 and telephone service will most likely be ported the following week.  I don't have the confidence that Verizon won't either mess up any resolution or "bait-and-switch" service options.  Maybe I'll be [pleasantly] surprised.

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