My Verizon Account (Residential)

[#1]

No matter what I try to do this is what I get when trying to order something online.  Been days...and yes deleted cookies, tried different computers - even Mac and PC and different browsers, restarted, etc.  It just doesn't work. 

Typical broken functionality of Verizon services. 

Why don't they stop mailing me a triple play brochure everyday and put the money into their services?

Why provide online ordering deals if you can't order online?  Should I just give up?

 

Please contact the Verizon local business office.

  Sorry, we are unable to continue your order at this time. Please try again later or contact your local Verizon business office for assistance.


For Your Home
Customer Service

Virginia
1 800-VERIZON (1 800-837-4966)

[#2]

If you have ATT wireless (as you state in another post) why are you here on the wireless site complaining the site does not work?

[#3]

Because I was trying to add TV.

[#4]

Have you resolved your issue; I too, have been experiencing the same problem, and after 24 calls, no one at Verizon can tell me what the problem is; they've gone as far as creating a trouble ticket and no resolution in over a week!

{please keep it relevant}

[#5]

Still no luck...and like you no luck any way I've tried.

[#6]

I am currently an Optimum Triple play customer and have been trying to get the Triple bundle from Verizon fios for three days now... I was initially given the wrong information by the first live chat rep, which was confirmed by the second live chat rep I contacted online while trying repeatedly to order the triple bundle, was told to keep trying back and delete cookies which I did and kept getting the same problem where the site would tell me the triple bundle was available then in the middle of completing the order it would grey out the TV box and one time I got as far as filling out the billing credit and service address info then I got a web error message saying their server is timed out repeatedly!!! The reps I have contacted apologize but say there is nothing they can do and to try back in an hour.. when I call the customer service # they tell me that it is cheaper to sign up online and cannot give me the same rate.  So frustrating!!!! 

[#7]

Amen!!!   I get the offers,I tried to upgrade via the net..  WhenI contacted them by phone they put me on a different plan, charged me a $255 termination fee for the plan I was on and totally misrepresented the whole thing.  Steer clear.

[#8]

Sure, walk into the customer service office.  We have.  They point you to a phone for the 800 number.  Yup.

[#9]

Solved! I spoke with multiple departments. The only number that helped me was 888-669-9901. This is open 8-5 EST M-F so no points for convenience but they did help. The rep told me there were many problems with my account on their end. It took 3 hours for the changes to propagate but it did work.

[#10]

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Jbehr1 wrote:
Solved! I spoke with multiple departments. The only number that helped me was 888-669-9901.  ... they did help. The rep told me there were many problems with my account ... It took 3 hours for the changes to propagate but it did work.

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Frankly I am happy that you got your issue resolved.  That's the point of these forums and it shows they can and do work.  Unfortunately since this is your first post, I am not able to determine exactly which issue was solved.  Is there any way you can provide details?  Thanks.