Pressured to buy, lied to about costs, no help from customer service

[SC20120]

I created my own bundle online.  The price showed as $84.99.  When I went to check out, the price would change to $89.99 and then $99.99.  I consulted the on-line chat agent who assured me that I would get the $84.99 price.  They kept saying to click continue through the different screens, I kept saying that I didn't want to buy unliess it was the $84.99 price.  They guaranteed me that I would get that price.  I went through the check out and it was $89.99.  I told the on-line rep this and he told me to call customer service and they would adjust the price.  I called and was on the phone for over 1 hour.  The customer service rep said that my account had been adjusted and that I would get the $84.99 price.  I asked for a confirmation and he said that I would get an email by close of business.  I waited to days and did not get an email so i emailed him and to tell him I hadn't received anyting.  No response.  I logged into my account today and not only does it not show $84.99, it shows $99.99...it was $89.99 when I checked out.

Needless to say I am beyond frustrated.  This is the worst costomer service I have ever experienced and now they are overcharging me.

[LawrenceC]

Hi SC20120,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.