My Verizon Account (Residential)

[#1]

I just got my paperless statment for 8/1 (yes, Verizon's automated system takes 9 days to deliver a statement dated the first of the month, but that's another story) and I noticed my charges have been increased by $6/month.

I did get a notice from Verizon saying that the cost of set top boxes and multi-room DVR was being increased, but it was my understanding that the increase wouldn't happen until the end of my two year contract which has 19 months remaining.

Did I mis-understand?   Can Verizon increase prices in the middle of a fixed agreement?  Or is this a billing mistake?   If they can increase prices in the middle of a 2 year deal, what's the point of agreeing to the 2 year deal in the first place?

I'll appreciate any insight.

[#2 · Accepted solution]

they only guarantee the basic plan rate.  Not the extras like STB's.

[#3]

I guess I missed that in the fine print.   I'll have to keep that in mind next time my contract comes up for renewal. 

Thanks.

[#4]

Yea, my boxes all went up by $2.00 each as well on my current bill. I thought I also had a two year agreement. Looks like I'll be dumping FIOS and going back to Comcast or Direct TV. So much for Verizon just like every other company a piece of crap raising my cost when I'm faked into thinking it was a set price for two years...8 more mothns and good riddance....

[#5]

I was surprised by this too.  Only 5 more months and I'm switching back to DirecTV!

[#6]

Five different CSR's assured me of the price lock guarantee for the duration of my contract before I signed up. Now in the middle of my contract I have to pay a lot more?? It doesn't matter which item they decide to increase the price later; more money is more money out of my pocket. That's not supposed to happen with a long term contract. Not only I'm switching to another service provider once this contract expires but every forum/message board there's a cable/satellite discussion going on I'll be there warning people about the Verizon bait-and-switch they will fall victim to if they sign long term contract with this company! Potential victims have the right to know.